Your rights and how the process works.
Our approach
Each merchant on SwipeM sets their own return policy. Most offer a 7-day return window for items in original, unused condition. The specific policy is shown on the product page and shop profile.
On top of the merchant policy, SwipeM provides Buyer Protection: if an item arrives damaged, missing, or materially different from its description, you can open a dispute and we'll mediate.
When you can return an item
- Damaged or defective — within 7 days of delivery
- Wrong item received — within 7 days of delivery
- Not as described — within 7 days of delivery
- Changed your mind — only if the merchant's policy allows it
Non-returnable items
- Fresh food and perishables
- Intimate hygiene products once opened
- Custom-made or personalised items
- Digital downloads and gift cards
How to request a return
- Go to My Orders and open the order
- Click Contact Seller and explain the issue
- If the seller doesn't respond within 48 hours, or the resolution isn't satisfactory, click Report Issue
- SwipeM will review your case and decide within 3-5 business days
Refunds
Approved refunds are processed to your original payment method within 5-7 business days. For Swipe Wallet payments, refunds usually appear immediately. Bank transfer refunds can take 3-5 days depending on your bank.
Return shipping
If the return is due to merchant error (wrong item, damaged, not as described), the merchant pays return shipping. If you're returning because you changed your mind, you're responsible for return shipping unless the merchant specifies otherwise.
Questions?
Contact us at support@swipem.mv or through our contact page.